24 Hour Shift Maintenance Service
A two shift system was introduced in January 1995 to provide an out of hours emergency maintenance service for all University buildings up to to 22:00 each weekday. The demand for this service was so great that in January 1998, a full 24 hour maintenance service was introduced. It works around the clock, 7 days a week and guarantees an immediate response to any emergency.
There are 4 rotating shift teams, each team comprising an Advanced Fitter and Approved Electrician. Cover is given over 24 hours a days for 7 days a week, 52 weeks of the year. These are multi-skilled staff who can tackle any problems which arise.
The day shift work 0700-1900 and the night shift 1900-0700 on a rotating pattern.
The Shift Teams are based at 1-9 Old Park Hill and are currently responsible to Mark Bullard (Shift Co-ordinator) and consist of the following tradesmen:
|Team A:||Advanced Fitter & Approved Electrician|
|Team B:||Advanced Fitter & Approved Electrician|
|Team C:||Advanced Fitter & Approved Electrician|
|Team D:||Advanced Fitter & Approved Electrician|
The shift teams cover all emergency maintenance within the University, i.e. Precinct, Residences and Langford. In doing so they have a fully equipped van which carries sufficient spares to enable minor repairs and emergencies to be attended to.
How Do I Contact Them?
The shift tradesman always carry a mobile radio and are immediately contactable day or night.
|You must always report your emergency through the University Building Services helpline (Tel: 89898). Between 0800 & 1630 Monday-Friday the helpline is manned and outside these hours a voicemail answering service directs callers to the Security Lodge who are also in radio contact with the shift team.|
Who is responsible for Shift Operations?
is the Shift Co-ordinator (Tel: 89104) and will answer/advise on any problems
associated with the shift teams.
Further advice can be obtained from Tony Harvey, Maintenance Services Manager (Tel: 88045).
Type of Work Undertaken
The shift teams provide 24 hour emergency/breakdown cover and are on hand to resolve problems which affect health, safety or present a threat to people, buildings and equipment. They will take action to cure the immediate effects of a problem, this may mean a return visit by them on another day to make a complete repair.
Priority of Work
You may feel that your job request or problem is an emergency, but it is important to determine priorities Requests for non-emergency work should be left until the following morning; then contact the Helpline. A high degree of planning is involved in the Shift workload. Due to their working hours the teams may gain access to buildings/rooms which are often unavailable during normal working hours. This gives them an ideal opportunity to undertake planned work and consequently the Shift Team are given a full workload each day to take advantage of this. It is important therefore that this work is not disrupted by unnecessary calls of non-urgent nature.
What is an Emergency?
An Emergency job is resolving problem which is a health and safety threat to people, buildings or equipment.
|Examples of emergency
work are: -
What is Critical?
A Critical job is resolving a problem which is a threat to the general welfare of people, property or equipment..
| Examples of critical
work are: -
What is Urgent?
An Urgent job is one which causes disruption to the business of your department.
| Examples of urgent
work are: -
Routine work is non-essential and can be planned to occur at any time to suit the client.
|Examples of routine work are: -
Some Useful Telephone Numbers and E-Mail addresses
|Building Services Maintenance Helpline|
|Telephone Number||92 89898|
|Fax Number||92 55053|
|Director of Estate Services|
|Parviz Partow||92 88044||P.Partow@bristol.ac.uk|
|Maintenance Services Manager|
|Tony Harvey||92 88045||Tony.Harvey@bristol.ac.uk|
|Precinct Maintenance Co-ordinators|
|Bob Condran (Maintenance Co-ordinator)||92 89966||R.Condran@bristol.ac.uk|
|Alan Riddick (Maintenance Co-ordinator)||92 89128||A.J.Riddick@bristol.ac.uk|
|Pete Viney (Facilities Services Co-ordinator)||firstname.lastname@example.org|
|Vince Carey (Shift Co-ordinator)||92 email@example.com||Richard Strong (Maintenance Co-ordinator)||92 firstname.lastname@example.org|
|Mike Lane (Mechanical Services Co-ordinator)||33 email@example.com|
|Mark Schafer (Asbestos Works Co-ordinator)||33 17502||M.Schafer@bristol.ac.uk|
|John Goessens (Infrastructure & Projects Co-ordinator)||33 17724||J.W.Goessens@bristol.ac.uk|
|Residences Maintenance Co-ordinator|
|John O'Hara||90 firstname.lastname@example.org|
|Langford Maintenance Co-ordinator|
|Brian Jackson||92 89511||Brian.Jackson@bristol.ac.uk|
|Building Services Cost Office||92 email@example.com|