24 Hour Shift Maintenance Service
Background
A two shift system was introduced in January 1995 to provide an out of hours emergency maintenance service for all University buildings up to to 22:00 each weekday. The demand for this service was so great that in January 1998, a full 24 hour maintenance service was introduced. It works around the clock, 7 days a week and guarantees an immediate response to any emergency.
Shift Teams
There are 4 rotating shift teams, each team comprising an Advanced Fitter and Approved Electrician. Cover is given over 24 hours a days for 7 days a week, 52 weeks of the year. These are multi-skilled staff who can tackle any problems which arise.
The day shift work 0700-1900 and the night shift 1900-0700 on a rotating pattern.
Shift Personnel
The Shift Teams are based at 1-9 Old Park Hill and are currently responsible to Mark Bullard (Shift Co-ordinator) and consist of the following tradesmen:
| Team A: | Advanced Fitter & Approved Electrician |
| Team B: | Advanced Fitter & Approved Electrician |
| Team C: | Advanced Fitter & Approved Electrician |
| Team D: | Advanced Fitter & Approved Electrician |
Operation
The shift teams cover all emergency maintenance within the University, i.e. Precinct, Residences and Langford. In doing so they have a fully equipped van which carries sufficient spares to enable minor repairs and emergencies to be attended to.
How Do I Contact Them?
The shift tradesman always carry a mobile radio and are immediately contactable day or night.
| You must always report your emergency through the University Building Services helpline (Tel: 89898). Between 0800 & 1630 Monday-Friday the helpline is manned and outside these hours a voicemail answering service directs callers to the Security Lodge who are also in radio contact with the shift team. |
Who is responsible for Shift Operations?
Mark Bullard
is the Shift Co-ordinator (Tel: 89104) and will answer/advise on any problems
associated with the shift teams.
Further advice can be obtained from Tony Harvey, Maintenance Services Manager
(Tel: 88045).
Type of Work Undertaken
The shift teams provide 24 hour emergency/breakdown cover and are on hand to resolve problems which affect health, safety or present a threat to people, buildings and equipment. They will take action to cure the immediate effects of a problem, this may mean a return visit by them on another day to make a complete repair.
Priority of Work
You may feel that your job request or problem is an emergency, but it is important to determine priorities Requests for non-emergency work should be left until the following morning; then contact the Helpline. A high degree of planning is involved in the Shift workload. Due to their working hours the teams may gain access to buildings/rooms which are often unavailable during normal working hours. This gives them an ideal opportunity to undertake planned work and consequently the Shift Team are given a full workload each day to take advantage of this. It is important therefore that this work is not disrupted by unnecessary calls of non-urgent nature.
What is an Emergency?
An Emergency job is resolving problem which is a health and safety threat to people, buildings or equipment.
Examples of emergency
work are: -
|
What is Critical?
A Critical job is resolving a problem which is a threat to the general welfare of people, property or equipment..
Examples of critical
work are: -
|
What is Urgent?
An Urgent job is one which causes disruption to the business of your department.
Examples of urgent
work are: -
|
Routine Work
Routine work is non-essential and can be planned to occur at any time to suit the client.
Examples of routine work are: -
|
Some Useful Telephone Numbers and E-Mail addresses
| Building Services Maintenance Helpline |
| E-Mail Address | Maintenance-Help@bristol.ac.uk | |
| Telephone Number | 92 89898 | |
| Fax Number | 92 55053 | |
| Director of Estate Services | ||
| Parviz Partow | 92 88044 | P.Partow@bristol.ac.uk |
| Maintenance Services Manager | ||
| Tony Harvey | 92 88045 | Tony.Harvey@bristol.ac.uk |
| Precinct Maintenance Co-ordinators | ||
| Bob Condran (Maintenance Co-ordinator) | 92 89966 | R.Condran@bristol.ac.uk |
| Alan Riddick (Maintenance Co-ordinator) | 92 89128 | A.J.Riddick@bristol.ac.uk |
| Pete Viney (Facilities Services Co-ordinator) | bupav@bristol.ac.uk | |
| Vince Carey (Shift Co-ordinator) | 92 89104 | buvmc@bristol.ac.uk | Richard Strong (Maintenance Co-ordinator) | 92 88054 | richard.strong@bristol.ac.uk |
| Mike Lane (Mechanical Services Co-ordinator) | 33 17529 | mike.lane@bristol.ac.uk |
| Mark Schafer (Asbestos Works Co-ordinator) | 33 17502 | M.Schafer@bristol.ac.uk |
| John Goessens (Infrastructure & Projects Co-ordinator) | 33 17724 | J.W.Goessens@bristol.ac.uk |
| Residences Maintenance Co-ordinator | ||
| John O'Hara | 90 32996 | j.s.ohara@bristol.ac.uk |
| Langford Maintenance Co-ordinator | ||
| Brian Jackson | 92 89511 | Brian.Jackson@bristol.ac.uk |
| Building Services Cost Office | 92 88046 | cost-office@bristol.ac.uk |