Asbestos Management Complaints Procedure Contacts Job Requests and Reports Legionella Control Permit to Work System Staff List Service Level Statement Standard Specifications Departmental Procedures Health and Safety and Departmental Audit Statutory Testing Records Works Instructions Generic Project Requirements Estates Office

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University Maintenance Services are responsible for safeguarding and preserving the internal and external fabric of all University buildings, to ensure that staff and students are provided with acceptable standards of accommodation and working conditions. This includes the essential maintenance of the buildings as well as undertaking minor works. University Maintenance Services also undertake the refurbishment and construction of new University premises.

Maintenance Services News

• Asbestos Register - Maintenance Services has made available "on line" reports of the Asbestos Survey of the Precinct, carried out by Redhill Analysts. These reports are accessed by following the link from the Asbestos Management menu, which also contains documentation relating to the management of asbestos within the University Estate.

• Legionella - Documentation relating to the Control of Legionella throughout the University is available via the "Legionella Control" menu option.

• Online Job Requests - Maintenance Services has developed an online Helpdesk that allows University staff to generate work requests and to check job details over the University Intranet. This function is only available to request Urgent and Routine Jobs; Emergency jobs must still be telephoned to the Helpdesk for immediate response. The system interfaces with Building Services Maintenance Management System "Maintrix" and users once "logged in" are able to make work requests from their PC's and also interrogate "Maintrix", via the Intranet, to gain information such as status of the job and any costs incurred. Prior to the facility being made available to the University populace, six key users were selected to try the system "live" and comment on the web pages and their function. The on line facility is available from Maintenance Services web site together with on line instructions. Key benefits include; the convenience for requestors, the rapidity of job requests being recorded, availability of real time information regarding jobs, reduction in paper generated requests and better utilization of Help Desk operators.

• Customer Questionnaire - Maintenance Services has introduced an automated Customer Feedback Questionniare. The questionnaire is automatically sent via e-mail to the job requestor asking the customer to rate the service provided by Maintenance Services for a specific job. The questionnaires are sent at a pre-determined frequency (which can be altered) - currently every 30th job received via the web interface to Maintrix. The responses will be reviewed and analysed by Maintenance staff with the intent of improving our processes, performance, and service to the University.

Policy documents

• Compliance Policy (PDF, 63Kb)
• Residences Policy (PDF, 76Kb)
• Secure data network (SDN) policy (PDF, 184Kb)
• SDN governance policy (PDF, 73Kb)
• SDN operational guidelines (PDF, 86Kb)
• SDN graphical user interface access levels (PDF, 123Kb)

Note: some of the documents on this webpage are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader

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Estates Operations - Maintenance Services, 1/9 Old Park Hill, Clifton, Bristol BS2 8BB, UK - Tel: +44 (0)117 928 8289

© 2002-2010 University of Bristol Updated: 20 April 2010 by Ian Haddrell