Private sector housing advice
For the majority of students, their time living in private-rented accommodation is fun and hassle-free. But if you do run into difficulties with any aspect of your accommodation, we are here to help.
Below are some of the most common housing issues we are contacted about. We have a number of resources to help you, so advise you read the information available here to see if your issue is covered:
I want to move out before my tenancy ends, what can I do?
If you signed a fixed-term tenancy but want to move out, for whatever reason, before you tenancy expires, you need to be aware of serval issues. Download and keep our Leaving a tenancy early factshet (PDF, 354KB). You can contact us for further advice if you need to.
My landlord is withholding my deposit, what should I do?
If your landlord is withholding your deposit there are steps you can take to ensure any amount is fair and accountable. Download our deposits factsheet (PDF, 361KB) for full details of what you need to do. If you need further advice, you can contact us at any time for assistance.
My property needs repairs, who is responsible for these?
Responsibility for repairs can depend on the type of repair and the contract you have with your landlord. Download our repairs factsheet (PDF, 436KB) for full information on how to proceed.
I don't have a guarantor, what can I do?
Some private housing providers want students to have a guarantor who lives in the UK. If you do not have a UK guarantor you may be asked to pay anything between 3 and 12 months rent in advance.
Problems or queries
If you have a problem with your housing and can't find the answers you need on these web pages, you can get in touch with our Private Sector Advisers. Please complete the housing advice contact form and we will contact you. We provide advice and information to:
- current students
- parents of students (with permission from the student)
- former students (if it relates to their time at University)
- university staff.
We can help to resolve your disputes by exploring the options with you. Where appropriate we can assist with mediation, advocacy and as a last resort, court action. Complete the housing advice query form or drop-in to the office.
Our service is: free, confidential, impartial, non-judgemental, independent and accessible.