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Publication - Professor Palie Smart

    Examining the information and communication technologies enabling servitized manufacture

    Citation

    Lightfoot, HW, Baines, T & Smart, P, 2011, ‘Examining the information and communication technologies enabling servitized manufacture’. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, vol 225., pp. 1964-1968

    Abstract

    Services-led competitive strategies are critically important to Western manufacturers. This paper contributes to our basic knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this paper we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

    Full details in the University publications repository