Maintenance Services

Contact details

Maintenance Services
1-9 Old Park Hill
Bristol
BS2 8BB

Telephone: 0117 331 6765 (ext 16765)

Email: maintenance-help@bristol.ac.uk

Helpdesk: 0117 92 89898 (ext 89898)

Fax: 0117 925 5053

Website: Maintenance Services

Opening Hours: Monday to Friday from 7am to 7pm

Services we provide

Our objective is to work, with Estates colleagues support, to ensure that facilities are operational, available and safe, by undertaking a comprehensive maintenance regime utilising directly employed craft and technical staff, and specialist external contractors.

Repair Service

Our staff undertake general repairs to University buildings, replacing faulty items such as lamps and broken locks.  We fault find on plant and equipment including air conditioning and heating systems.

We also undertake small budget new works and alterations, such as installing additional electrical sockets, new shelves or the cutting of additional keys.  These services are classed as recharged to customers and a Departmental Charge Code will be required before these works can proceed, please.

Maintenance Help Desk

The Maintenance Help Desk provides a central point of contact to request work and is open on weekdays from 7am to 7pm, providing a central point of contact to make requests.  Requests are dealt with according to their urgency and, by using the self-service option, this allows our staff to prioritise tasks.  Please go to  www.bristol.ac.uk/estates and use the Request a Job/Report a Fault button to make non-urgent requests. 

Outside weekdays from 7am to 7pm, a voicemail message will direct you to call the University's Security Services staff, who will be able to take details and add the request for you (0117) 928 7848 or Extn 87848 internally.

How quickly will Maintenance Services Respond?

Job requests are divided into four categories and form part of the FM Hard Services Service Levels (PDF, 961KB).

Help us by having the following information close to hand when you telephone through an emergency/breakdown or job request:-

Please bear in mind that non-repair work in any building may generate a charge, and where this is the case, you will need to provide your Departmental Charge Code, before any works can commence, please.

24-hour response service

The Shift Maintenance Team provides a round the clock service guaranteeing an immediate response to any emergency, and will take action to cure the immediate effects of a problem.  In a building-related emergency, always contact the Maintenance Help Desk on (0117) 92 89898 or Extn 89898 internally. 

About the team

We have a range of building related, technical and craft trained/qualified staff who are tasked with carrying out general maintenance/repairs related to their specialism and to respond to emergencies.  Zonal Maintenance Managers, who report to the Head of FM Hard Services, lead these Maintenance staff.