View all news

Facilities Management team launch

1 August 2011

With effect from 1 August 2011 all UoB building-related issues will be dealt with by Facilities Management.

The Estates Office at the University of Bristol has been restructured to provide a more flexible and responsive service to meet the needs of the University.  Building-related issues are to be directed to Facilities Managers.

What does this mean for me?

With effect from 1 August 2011, all building-related issues will be co-ordinated by the new Facilities Management (FM) workstream.  Seven of the FM staff will be in post/take up their roles within a physical zone covering a number of buildings (see contact information). 

Facilities Management (FM)

The Facilities Management team will act as a single point of contact within Estates. Their role is to co-ordinate building-related tasks and liaise between staff and any of the various operational units within Estates. Each Facilities Manager has responsibility for several buildings and will set up a regular pattern of visiting, which will be accessible via their electronic calendar. They can be contacted via their email address for non-urgent matters or their phone for urgent issues. 

Some Estates Office staff are already based in zones; instead of our staff working across the whole University, we now have zonal Maintenance Service teams covering allocated buildings.  They will be able to maintain local contacts and knowledge and they will be able to ensure delivery of building-related services across the University, based upon common policy, standards and operational processes.

Learning Facilities Management (LFM)

Alongside changes in Building Management, with effect from 8 August 2011, the Estates Office will start to take responsibility for the management of a wider portfolio of centrally bookable teaching spaces and this process will be complete by the end of August.  Learning Facilities Management is located within the Estates Office’s Space and Asset Management Unit, headed by Sue Somerset with Learning Facilities Management team lead by Rob Jenkinson and aims to produce a holistic support service for all teaching spaces.  Early priorities for investment include a proper survey and inventory of the extended portfolio and agreement of priorities for investment, working through the newly formed Teaching Spaces Group.  The Estates Office clearly recognises the need to provide an efficient support service for all users of teaching spaces and a rapid response where problems may arise.  Please see below for details of how contact should be made to ensure the most efficient response.


Learning Facilities Management TeamE-mail contact details

LFM Room bookings


Learning Facilities Manager

Rob Jenkinson

AV support

LFM Help Desk