Contacts and opening hours

Separate offices deal with fee payments and funding advice. Please choose from the options listed below.

Please have your student card ready when you visit or call. We will ask for your student number.

Due to a system upgrade, the Student Funding Office will be unable to issue new short-term loans on Tuesday 11 December 2018.

Student Funding Office will be closed all day on Friday 14 December 2018.

Tuition fees, accommodation fees, and related payments

For help with:

  • Student fee enquiries. 
  • Fee payments for tuition and accommodation fees.
  • Issue of invoices.
  • Refunds and return of deposits.

Contact the Student Fees Office
Finance Services
Senate House (Ground Floor)
Tyndall Avenue
Bristol BS8 1TH

Tel: +44 (0)117 954 6372
Email: student-fees@bristol.ac.uk

Open: Monday to Friday 9 am to 4 pm

Credit Control

For help with late, missed or overdue student related payments, contact Credit Control.

Tel: +44 (0)117 331 7721
Email: finance-creditcontrol@bristol.ac.uk

Open: Monday to Friday 9 am to 4 pm

If you want to discuss your unpaid fees and arrange a payment plan, visit the Credit Control drop-in. No appointment needed.

In 2018/19, we offer drop-in sessions from 8.30 am to 9.30 am in the mornings and from 3 pm to 4 pm in the afternoons on the following dates (Monday to Friday):

  • 28 January to 1 February 2019
  • 29 April to 10 May 2019

The Credit Control drop-in is located in the Student Funding Office, Senate House (Ground Floor), Tyndall Avenue, Bristol BS8 1TH. Ask for Credit Control.

Student funding and financial help

For help with:

  • Bursaries and scholarships.
  • UK government support (applying for tuition fee and living-cost loans).
  • Financial advice, including withdrawal, suspension and transfer of studies.
  • Short-term loans.

Contact the Student Funding Office
Education Services
Senate House (Ground Floor)
Tyndall Avenue
Bristol BS8 1TH

Tel: +44 (0)117 331 7972
Email: student-funding@bristol.ac.uk

Open: Monday to Friday 9 am to 4 pm

  • The Student Funding Office is closed between 11am and 11.45am on Wednesdays.
  • University staff can find contact details for team members and more information about their roles on the contacts page.

Fee status

For queries regarding Home or International fee status, please contact the Admissions team.

Admissions Office
Directorate of External Relations
University of Bristol
3rd ​f​loor, 31 Great George Street
Bristol BS1 5QD

Undergraduate Admissions
Tel: +44 (0) 117 394 1649
Email: choosebristol-ug@bristol.ac.uk

Postgraduate Admissions
Tel: +44 (0) 117 394 1649
Email: choosebristol-pg@bristol.ac.uk