Senior User Group

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Senior User & Process Improvement Group for IT Services

The Senior User and Process Improvement Group for IT Services provides strategic and high level direction and support to ensure that the IT process delivers value for the University and to help make the IT process better by providing valuable insights and feedback on future needs and current practice.

Membership

  • Chair: Professor Guy Orpen, Pro Vice-Chancellor (Research & Enterprise), Chair High Performance Computing Board
  • Gloria Visintini, Language Director (Technology Enhanced Learning), School of Modern Languages
  • Dr Mark Gilbertson, Director of Undergraduate Education, Faculty of Engineering
  • Professor Chris Allen, Aerospace Engineering, Chair High Performance Computing Executive
  • Dominic Freda, Faculty Manager, Social Sciences & Law
  • Dr Jane Williams, Director of e-Learning, Medical Education
  • Professor Adrian Mulholland, Chemistry
  • Professor Julian Partridge, Biological Sciences, Senior Academic User, IT Service Review Project
  • Dr Sue Timmis, Senior Lecturer in Technology Enhanced Learning, Graduate School of Education
  • David Alder, Director of Communications & Marketing
  • Patrick Finch, Bursar & Director of Estates
  • Chris Willmore, Academic Director of Undergraduate Studies
  • Dr David Langley, Director of Research & Enterprise Development
  • Student representatives –
  • Ex Officio - Tim Phillips, Director of IT Services
  • Secretary: James Brimble, IT Services' Communications Manager

In Attendance as appropriate to agenda

  • Pete Walker, Assistant Director of IT Services, Service Delivery
  • Nick Skelton, Assistant Director of It Services, Infrastructure/Operations
  • John Richards, IT Services Programme Manager
  • Claire Nuttall, Head of Information Processes & Systems
  • Senior managers from IT Services

Term of Reference

  1. To be the senior level consultative and advisory group for University IT services
  2. To have an institutional view of the strategic needs for delivery of IT services to meet the requirements of all members of the University and, in this regard, to represent the views of students and staff
  3. To provide a lead and advise on future gazing and to help identify opportunities for research and development to advance beneficial exploitation of information technologies in all areas of the University’s activities
  4. To be a consultative forum, commenting on proposals for strategic development of University IT Services
  5. To identify and advise on opportunities for income generation, consistent with the aims of the IT Strategy
  6. To review and approve service level agreements for provision of University IT services
  7. Through receipt of periodic reports, to monitor and review the delivery of IT services against agreed criteria
  8. To be a forum for feedback from users on expectations and experience relating to IT service provision
  9. To advise the Director of IT Services, as Process Owner, on proposals for process improvements and to consider relationships to cognate processes
  10. To review and provide advice on policy relating to IT  
  11. To review risks and issues relating to IT service delivery
  12. To report to the Portfolio Executive

Papers from the Senior User and Process Improvement Group meetings (UoB only)