IT Services

Groups within IT Services are tasked with the delivery of the IT services across the University, ensuring consistency with the University vision and strategy. IT Services is committed to providing the IT infrastructure and tools to enable academic excellence and business efficiency at the University of Bristol. The professional IT staff in the groups listed below provide innovative, customer focused solutions to meet the needs of the University community.

Senior Management Team Profiles

Service Delivery group

  • Provides Zonal IT support, the IT Service Desk, and IT Training.
  • Buys, installs & deploys desktop computers for staff and students.

Governance group

  • Develops, supports and improves IT service management processes, policies and standards.
  • Responsible for IT Servicesí communications and compliance management (security, membership, licensing).
  • Develops service strategy and its execution.†
  • Looks after major projects. †
  • Defines service level agreements.†

Infrastructure group

  • Provides data & telephone networks.
  • Provides services such as Eduroam wireless, Google email & calendar, & ResNet.
  • Provide the servers for business critical systems.
  • Provides storage and archiving of University corporate data.
  • Builds systems to deploy and update software for PCs and laptops.
  • Works closely with ACRC on storage and high speed networking to aid research.

Systems Development group

  • Leads the development and operation of IT systems University-wide.
  • Strategic planning of IT systems strategy that aligns with University strategy.
  • Development of systems and data integration and standardisation strategies that fit with the University's operating requirements.

Advanced Computing Research Centre (ACRC)

  • Designs, builds and manages the central facilities for computer-intensive and data-intensive research.
  • Manages the major resources, the computer clusters BlueCrystal and the petascale storage facility BluePeta.
  • Provides a range of short courses, seminars and symposia on research computing.
  • Provide consultancy and advice.
  • Responsible for the management of Research IT support.

How we work

The work of IT service is underpinned by an IT plan and supported by clear policies and procedures.† The organisations values effective customer service, one measure of which is user feedback via our bi-annual surveys.

Organisational chart (PDF)