Student laptop and mobile clinic

There will be no clinic on Monday October 7th, due to staff shortages.

What is the laptop and mobile clinic?

The laptop and mobile clinic is a free service to help students at Bristol. Bring your laptop, tablet or smartphone along to the clinic and we'll try and solve the problem while you wait.

What can we fix?

We will look at both Windows & Mac laptops. We can only help with software and configuration problems. We can't solve every problem, but are happy to look and see what we can do. If we don't fix it we can also provide advice on what to do next, information to help you fix the problem yourself or suggestions about who else you can contact.

We don't repair hardware, only software. For example we can't upgrade the memory on your laptop or change the hard drive. However, if you do have a hardware issue we can advise you on what to do next.

This academic year we are also offering the same service for smartphones and tablets at the laptop and mobile clinic, particularly where you are having difficulty connecting to University wireless, email or other UoB services. For further help with smartphones you can also use the AskIT community forum where you can find advice from staff and students.

How does the clinic work?

On a first come first served basis. You must stay at the clinic with your device.

Who can use the clinics?

All University of Bristol students. Clinics are not available for staff, visitors to the University or members of the public.

When and where are the clinics held?

The clinic is based in The Refectory, in The Hawthorns, from 2pm to 5pm, Monday to Friday until the end of term.

What should I bring?

Please bring your laptop, tablet or smartphone and power supply. If any Windows or recovery CDs were supplied with your computer please bring them too. If you want help copying files from your computer please bring a large memory stick or USB hard drive.

What other help is available?

For laptops

You can telephone the IT Service Desk. That’s the first call for help, but for more detailed problems where we need to see the device then students can also try the laptop and mobile clinic. Staff also have IT support in their department and faculty, but this generally doesn't cover home computers.

For information for home users including hardware, software, security, Internet access & library resources see the home computer users website. We also have a list of local firms offering home computer support.

For mobile devices

The Mobile Technology website has advice and support for mobile users, a good place to look if you are having difficulty in connecting a smartphone to University wireless, email or Calendar.

AskIT

If you are still having problems then you can ask a question about laptops, smartphones, tablets or other mobile devices via our online community support forum for mobile IT, AskIT. Type your question below:

What do people say about the laptop clinic?

Laptop clinic statistics for the 2012/13 year.

Laptop clinic comments and statistics for the 2011/12 year.

Laptop clinic comments and statistics for the 2010/11 year.

Laptop clinic statistics for the 2009/10 year.

Laptop clinic comments and statistics for the 2008/09 year.