Mobile Technology

Connect

Advice

Help and Support

Mobile Device Support at Bristol

What support does IT Services offer?

The advice on this page is to be discussed by the team every 3 months. Last update: 3rd of May 2013

Mobile devices, such as smartphones and tablets, are excellent for accessing information and University systems on the go. However, due to the rapidly changing landscape of Mobile technology, and our determination to provide you the best support we can with the resource that are available, we’ve decided to focus our documentation on a limited set of popular devices. For more information on why devices are in which tiers please view our guidelines page.

Support Tiers for smartphones and tablet at the University of Bristol
Highest Support <-------------------> Lowest Support
Tier 1 Tier 2 Tier 3
Apple (latest version)
(iPhone 3GS and above /
iPad 2 and above)
Stock Android (Latest version)
(Currently Google Nexus
devices only)
 Android 4.0.x
(Samsung Galaxy SIII,
HTC One)
 Android (All others)
(Other Manufacturers)
Apple iOS 5.x and below
(Other Manufacturers)
Windows Phone 8
Windows 8 RT
(Windows Surface)
BlackBerry 7 and lower
Blackberry 10
(Until Investigation)

Tiers will be reviewed every 3 months by the Mobile Support Team.

What support does IT Services offer for Tier 1?

Tier 1

We will have test devices available in IT Services to enable us to keep our documentation up to date and offer support. As such we will be able to provide the following:

  • Highest level of support for IT Systems
  • Up to date documentation specific to the device
  • When a new mobile friendly IT Service is deployed, testing and documentation will be done for Tier 1 devices first
  • Experience with the devices in IT Zones and the Mobile Device Clinic

What support does IT Services offer for Tier 2?

Tier 2

We may not have test devices of an exact match. As such we will be able to provide the following:


  • Reasonable endeavour support of University IT Systems
  • Documentation that closely resembles the device, although some screenshots may not match exaclty
  • Experience with the devices in IT Zones and the Mobile Device Clinic

What support does IT Services offer for Tier 3?

Tier 3

We will be able to provide the following:


  • Support primarily handled by the community AskIT
  • All of the manual settings required for IT Systems (not specific to the device)