Service Desk (TOPdesk) support

This support area includes illustrated tutorials covering the most common Service Desk processes, process information, plus TOPdesk usage hints and tips (including guidance on potential problem areas).

Module specific Service Desk (TOPdesk) support

• Incident management in TOPdesk
• Change management in TOPdesk
• Configuration management in TOPdesk
• TOPdesk FAQs
• TOPdesk training materials

Generic TOPdesk advice

• Running reports in TOPdesk
• TOPdesk hints and tips
• TOPdesk keyboard shortcuts
• TOPdesk and ITIL

Additional information and advice is available on the IT Service Management wiki.

TOPdesk is a modular system and various modules are planned to be implemented over time. The first module to be implemented is the Incident Management module and this is in the process of being followed up with the joint implementation of the Change Management and Configuration Management modules. Further tutorials and documentation will be added as subsequent modules go live.