TOPdesk training materials
As each module has come on line, generic training has been provided. The training guides are available for new staff via the links below.
- Service Desk (TOPdesk): Incident Management, practical guide (UoB only) (PDF, 850Kb, 25 pages)
- Service Desk (TOPdesk): Configuration and Change Management: practical guide (UoB only) (PDF, 859Kb 36 pages)
- Service Desk (TOPdesk): Change Management presentation (PPT, available soon)
