Reporting a major / emergency IT incident

If you have identified or suspect that there is a significant problem regarding IT facilities and services at the University  (i.e., where a significant number of staff or a geographical area of the University is affected) then please use the following contacts:

• In normal office hours: Email service-desk@bristol.ac.uk and/ or phone 87870 (Computer Centre). See the contacts page for IT Service desk opening times.
• For out-of-hours incidents: contact University Security Services on (0117) 92 87848.

For IT staff

• EMT contact information and communication procedures
• Instructions on managing EMT Major Incidents in TOPdesk