Learning University systems

Staff and research postgraduates options

For further information, and if you can't find a suitable course or course date, contact  service-desk@bristol.ac.uk

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Taught courses

• Proactis
• PIMS
• fEC
• Business Objects
• SITS
• TOPdesk

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Proactis

What is it for?

• Purchasing (if you need to order goods and services)
• Expenses (claiming fees for yourself or others)
• Sales Invoicing (sending invoices to customers to charge for goods or services)

How do I get access to Proactis?

Your line manager should contact your faculty finance team stating what tasks you need to carry out.

How can I learn how to use Proactis?

• View and book courses (click on IT courses for staff and then University systems)
• Proactis web guides and e-Learning materials especially for Expenses, and as a supplement to the Requisitions courses
• Documents used on courses, also suitable for self-study

More information and log-in

Proactis web pages

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PIMS

What is it for?

Looking up or entering information about staff, posts and appointments in the HR system.

How do I get access to PIMS?

Your line manager should contact HR Systems stating what tasks you need to carry out

How can I learn how to use PIMS?

• View and book courses (click on IT courses for staff and then University systems)
• Documents used on courses, also suitable for self-study

More information and log-in

PIMS HR web pages

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fEC Project Costing Tool

What is it for?

Full economic costing of research proposals

How can I learn how to use the tool?

• View and book courses (click on IT courses for staff and then University systems)
• Documents used on courses, also suitable for self-study

More information and log-in

fEC web pages

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Business Objects

What is it for?

• Business Objects is a reporting tool.
• Finance reports - you can view up to date account figures for your team/group/department (no training required - see the web page for help).
• Other - you can report on a wide variety of University systems. Contact Jo Cape (jo.cape@bristol.ac.uk) to discuss your requirements.

How do I access it?

• Finance reports
• Other uses

How can I learn how to use Business Objects?

• It is recommended that you book on a course if you need to write reports using Business Objects.
• View and book courses (click on IT courses for staff and then University systems)
• 1:1 sessions are also available on request
• Documents used on courses, also suitable for self-study

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SITS

Courses in Student Information Systems (SITS: Vision) are offered by the Student Systems and Information Office (SSIO)

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TOPdesk

What is it for?

TOPdesk is our service management software. We use mainly it as a ticketing system to log and resolve queries and requests (incidents) that come in to our helpdesk. It also has other uses.

How do I access it?

• TOPdesk login page
• Report incidents as a user by clicking on Use Self Service Desk (available to all staff)
• Handle incidents as an operator by clicking on Operator Login.
• To request operator access, email service-desk@bristol.ac.uk.

How can I learn how to use TOPdesk?

• View and book courses (click on IT courses for staff and then University systems)
• 1:1 sessions are also available on request
• Documents used on courses, also suitable for self-study

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