Support Staff FAQs

If your query is not covered in the FAQ's then please contact lfm-help@bris.ac.uk and we will be happy to respond and add it to the list for other users.


  1. How do I book a room for a non-teaching event?

    All UoB staff should use the online requesting took, Web Room Booking, to request rooms from Learning Facilities Management.

    We no longer receive room requests via email - we will always ask requestors to use the above method.

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  2. What is Web Room Booking?

    Web Room Booking is a piece of software that enables a requestor to request a location/locations for their booking electronically, via the University's Syllabus Plus software. This request goes to the room manager who will either grant or decline your request. The requestor receives electronic notification, via email, of the booking status (accepted or decline).

    Room requestors can cancel their request at any stage and track the status of their booking. A list of previous requests is retained for the requestor's benefit.

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  3. How do I book a large event which includes external attendees and the general public?

    Large events (in the hundreds), which include numerous external attendees (ie. other Universities etc.) and the general public, should go via the Conference Office.

    Likewise, this is also the case for particularly logistically complex events (with various elements, catering, locations etc.).

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  4. How do I book a room for a student event?

    If the event is for a student society, then the official named contact (one per society) should use the online booking form and refer to the student group use page for further info.

    If the event is unrelated to a student society, then the request should come via the local school office using Web Room Bookings. We will not accept direct requests from students; undergraduate or postgraduate.

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  5. How do I book a room for teaching?

    All teaching must be entered onto the University's timetabling system, Syllabus Plus, by the local Faculty Education Officer (part of the new Timetabling Office under the Academic Registry).

    Teaching must, under no circumstances, be requested using Web Room Booking (this is for non-teaching only).

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  6. How do I report an untidy room?

    Untidy rooms should be reported to lfm-help@bris.ac.uk. You should provide information of location, date and time. We will investigate all cases.

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  7. How do I report problems with AV equipment?

    Urgent problems should be reported immediately on 0117 42 82222 (between 8:30am-5:30pm).

    Non-urgent problems should be reported to service-desk@bristol.ac.uk. You should provide information of location, date and time.

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  8. How do I report broken equipment in a room?

    Broken AV equipment should be reported immediately on 0117 42 82222 (between 8:30am-5:30pm).

    All other breaks should be reported to service-desk@bristol.ac.uk. You should provide information of location, date and time.

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  9. What is the policy on food and drink in rooms?

    Absolutely no food/hot-drinks/catering/alcohol are allowed in teaching spaces.

    Food and drink may be permitted in non-teaching spaces if catered by the Hawthorns. All catering arrangements should be first discussed with lfm-help@bris.ac.uk

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