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Publication - Dr Lorna Duncan

    How do they measure up?

    Differences in stakeholder perceptions of quality measures used in English community nursing

    Citation

    Pollard, K, Horrocks, S, Duncan, L, Petsoulas, C, Allen, P, Cameron, A, Cook, J, Gibbard, E, Harland, L, Husband, P, Loydon, G, McDonald, R, Wye, L & Salisbury, C, 2019, ‘How do they measure up?: Differences in stakeholder perceptions of quality measures used in English community nursing’. Journal of Health Services Research and Policy.

    Abstract

    Objectives
    To establish how quality indicators used in English community nursing are selected and applied, and their perceived usefulness to service users, commissioners and service providers.

    Methods
    A qualitative multi-site case study was conducted with five commissioning organizations and their service providers. Participants included commissioners, provider organization managers, nurses and service users.

    Results
    Indicator selection and application often entail complex processes influenced by wider health system and cross-organizational factors. All participants felt that current indicators, while useful for accountability and management purposes, fail to reflect the true quality of community nursing care and may sometimes indirectly compromise care.

    Conclusions
    Valuable resources may be better used for comprehensive system redesign, to ensure that patient, carer and nurse priorities are given equivalence with those of other stakeholders.

    Full details in the University publications repository