Q: I have a sports pass which I currently cannot access. Can I have a refund? 

All sports passes will be frozen from Wednesday 18th March. No further payments will be collected for memberships until the facilities re-open. Further information will be circulated about the closure period when we know more about when we will be able to resume our services and facilities. 

If you wish to cancel your sports pass then the existing terms and conditions will apply until we are clearer of the exact impact on our service. Please follow this link to our terms and conditions. 

Q: My child is booked on a swim and/or tennis course with the University. Will my direct debit payments continue? What will happen to my child’s place? 

All lessons and courses (and payments) have been frozen from Wednesday 18th March. No further payments will be collected for lessons until the facilities re-open. Further information will be circulated about the closure period when we know more about when we will be able to resume our services and facilities. We will not be registering any new customers on to courses so your place will be held for you when we are able to re-open. 

Q: I have been having treatment with the Sports Medicine Clinic.  Can I continue to access support? 

We are able to provide remote support to existing clients via phone/online. Please contact seh_sportsmedicineclinic@bristol.ac.uk to arrange an appointment with one of the team. 

Q: How can I access activities I can undertake at home? 

We will be regularly be providing activity and wellbeing resources, sharing ideas and content on how you can keep active both mentally and physically during our facility closures. 

Our new B:Active at Home timetable offers you suggested activities for anyone to do each day to keep healthy during the lockdown, with our lovely instructors filming classes from their homes, Les Mills workouts, and a couch-to-5k plan for you to follow. 

If you are a member of our B:Active Community Exercise programme, Sue has recommended the following programmes that you can undertake at home.