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Ms Nicola Key

Ms Nicola Key

Ms Nicola Key

Programme Director

Augustine's Courtyard,
Orchard Lane,
Bristol BS1 5DS
(See a map)

Tel. +44 (0) 117 42 83035


Nicola joined the University of Bristol in July 2018. She joins from Nationwide Building Society where she spent six years setting up and running a Customer Experience function where she created and managed change initiatives across Products and Channels leading to significant gains in customer satisfaction.

She has led significant business transformation programmes including:

  • Orange and T Mobile Merger for the creation of Everything Everywhere (EE);
  • New Strategy implementation programmes including operating models, governance models and organisation structures;
  • Integration of businesses into existing organisations including re-branding.

She spent 5 years launching and managing technology products at Orange and also worked ...

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