As part of our aim to offer clinical excellence and clear transparent services to students and staff of the university, we routinely seek feedback about the service people receive.
I was very pleased that the sessions were practical as well as a place where I felt free to emote and safely go through the grieving process
If you register with the service you will be asked for your feedback either via an anonymous online questionnaire or via handouts at the end of workshops and groups. We use this feedback on a daily basis to reflect on our work and analyse it to provide information to others about our services.
Generally speaking the feedback we receive is excellent, with most people feeling they are seen soon enough, that the service they get exceeds their expectations and that they would recommend us to others. Whilst this is very satisfying we also know that we don’t always get it right for everyone so we are always looking for ways to improve.
If you have feedback you want to give please feel free to do this at any time, as part of your routine counselling work with your counsellor or group facilitator or by writing to us or filling in an online evaluation form.