Feedback

As part of our aim to offer clinical excellence and clear transparent services to students and staff of the university, we routinely seek feedback about the service people receive.

I was very pleased that the sessions were practical as well as a place where I felt free to emote and safely go through the grieving process.

If you register with the service you will be asked for your feedback either via an anonymous online questionnaire or via handouts at the end of workshops and groups. We use this feedback on a daily basis to reflect on our work and analyse it to provide information to others about our services.

Generally speaking the feedback we receive is excellent, with most people feeling they are seen soon enough, that the service they get exceeds their expectations and that they would recommend us to others. Whilst this is very satisfying we also know that we don’t always get it right for everyone so we are always looking for ways to improve.

If you have feedback you want to give please feel free to do this at any time, as part of your routine counselling work with your counsellor or group facilitator or by writing to us or filling in an online evaluation form.

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Having your say

The Student Counselling Service Student Enhancement Advisory Group (SEAG)

What is SEAG?

The Student Counselling Service Student Enhancement Advisory Group (SEAG) is a forum for students, members of University staff and local stakeholders to get involved and have their say about the current services and future direction of the Student Counselling Service. It offers an opportunity to reflect on user experience, to gain feedback from the wider student community and to act as a discussion forum to help evaluate the performance of the service.

The group consists of between 10 and 30 members, who have the opportunity to give feedback via email twice a year and to attend an annual face to face meeting once a year. Members are also welcome to provide feedback to us at other times.

For further information please take a look at our SEAG terms of reference (PDF, 269kB).

How do I get involved?

If you are interested in becoming a member of the SEAG, you can email us on the address below. We ask members to fill out a confidential membership form and then you will be invited to join the group. We ask members to make a commitment of at least 1 academic year and members can remain part of the group for up to 3 years.

Members do not need to have any specialist knowledge of mental health or counselling. Members may have their own experiences of mental health difficulties or using the SCS or other counselling services but this is not an essential requirement. What brings members together is the interest in improving the mental wellbeing of students.

Although SCS will know the identity of group members, members may remain anonymous to one another. For example they may wish not to attend the annual face-to face meeting.

We currently have spaces available on the SEAG. We are particularly interested to hear from students from any of the following groups: International students, LGBT+, BME, and students with disabilities.

For further information and a membership form, please email us at: scs-seag@bristol.ac.uk

What is the impact of the SEAG?

Since it began in May 2015 the SEAG has helped us to think about:

How we evaluate our service

As a result we have redesigned our evaluation forms to be shorter and more precise.

Our Groups and workshops Provision

We have begun to outsource workshops to Connect Psychology, so they can be run on Saturdays

How inclusive our service is, and how welcoming of minority groups

Our website layout and content

We have made links to emergency services more prominent, and will be reviewing the overall content and styled of the website in 2016-17

Our registration processes

We have added free text boxes to our initial registration form, enabling people to give a fuller narrative of what is included.

Whether we should be offering training to staff in the university