What's in the room

Catered accommodation

• Bed and mattress
• Wardrobe
• Desk
• Desk chair
• Bedside table
• Desk lamp
• Shelves
• Noticeboard
• Mirror
• Basin (where applicable)
• Soft chair (where applicable)
• Coat hooks
• Curtains/blinds.

Self-catered accommodation

• Bed and mattress
• Wardrobe
• Vanity unit
• Desk
• Desk lamp
• Desk chair
• Mirror
• Shelves
• Noticeboard
• Coat hooks
• Chest of drawers (where applicable)
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Pantries in catered accommodation

• Fridge
• Sink and draining board
• Toaster
• Kettle
• Microwaves
• Storage and cupboards
• General waste and recycling bins.

Kitchens in self-catered accommodation

• Fridge freezer
• Sinks and drainers
• Storage and cupboards
• Oven cooker
• Microwave
• Kettle
• Toasters
• General waste and recycling bins.

Each kitchen also includes a dining area with tables and chairs/benches.

Bathroom and shower facilities in catered accommodation

Bath/shower rooms are unisex and contain:

• toilets
• wash basins
• shower cubicles.

One bathroom/shower facility is located on each side of the corridor.

Bathroom and shower facilities in self-catered accommodation

Bath/shower rooms are unisex and contain:

• toilets
• toilet brush and holder
• washbasins
• shower cubicles.

One bathroom/shower facility is located on each side of the corridor.

Find out what you should bring with you and items that are not permitted.

Access to the building

Your UCard provides access to the entrance of the main building and Units seven, eight, nine and 10.

Keys provide access to Units one to six, Jubilee Building, and all bedrooms.

Bike storage

There are two bike storage areas.

• Lower unit: down the external steps by the main building (code access only).
• Upper unit: can be found in unit seven, unit eight and unit 10. The bike shed is on the lower ground floor (only unit residents can access this bike storage).

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

Students living in catered or self-catered rooms have the option of purchasing additional food and drink packages. Learn more about the packages available on the kitchens, catering and meals page.

Dining at Badock Hall

The Badock Basepoint dining hall is located in the main building. You will need to bring your Source meal card to the dining hall and scan it at the till.

Visit the kitchens, catering and meals page to find out more about meals in catered accommodation, including:

• what to do if you lose your Source card
• how to order a meal in advance
• how to report dietary requirements and allergies.

Mealtimes

Monday to Friday (during term time)

Breakfast: 7:30 am to 9:30 am
Evening meal: 5:30 pm to 7:30 pm

Saturday and Sunday (during term time)

Breakfast: 8 am to 11 am (continental is available from 8 am to 9 am and cooked breakfast from 9 am to 11 am)
Lunch: 12 midday to 1:30 pm

A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule.

• Halls and stairways: weekly
• Bathrooms, showers and toilets: daily
• Pantries in catered residences: two to three times per week
• Kitchens in self-catered flats: weekly
• Bedrooms and ensuite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Badock Hall

The assembly point for Badock Hall is below the tennis courts, behind the main building. Unit numbers are displayed on the fence around the lower tennis court.

Fire alarm testing

Fire alarms will be tested regularly. Days and times of fire alarm tests will be posted in your residence. You do not need to evacuate during a fire alarm test. 

First aid

First aid boxes are located at the North Village Student Support Centre.

You should report an accident or near miss to the North Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

Laundry facilities are located in the Quad.

On arrival, you will be given a card to operate the machines. You will need this card to create an online account and add credit. Full instructions are shown above the machines.

Prices

• Washing: £2.30
• Drying: £0.80

If you have any problems with the washing machines, contact Wash Station for free on 0800 141 2331. This number is also on the machines.

If you lose your card, contact the North Residential Village Student Support Centre. Lost cards cost £10 to replace.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the North Village Student Support Centre who will let you back into your room. You will need to provide identification.

Contact number: +44 (0)117 428330 (24 hours a day)

Email: resilife-north@bristol.ac.uk

If you have lost your key contact the Hall Office. You will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the North Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, Badock Hall, Stoke Park Road, Bristol, BS9 1JQ.

You should collect these items from the post room or pigeon holes for your residence. Your mail will be stored alphabetically in either post boxes or on shelving depending on whether it is a letter or a parcel. You will need your UCard or the door code for the post room.

Recorded mail: a signature is required

For items that require a signature on delivery, use the Student Support Centre address:

Your name, North Residential Village Student Support Centre, Hiatt Baker Main Building, Parry’s Lane, Bristol, BS9 1AD.

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers. These can be collected between 2 pm and 10 pm, Monday to Sunday.

You will need your UCard to access the building and for identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

Request a repair using the Accommodation Portal. All repairs or maintenance requests must be logged formally online. 

If you request a repair, we will deem that notice has been given for staff or contractors to access your room or residence. Maintenance staff will always carry identification and you should ask to see it.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

Communal areas

• Badock Basepoint is a social space for all Badock students, open from 7 am to 10 pm with vending machines (including hot drinks) and a self-service food heating area.
• The Junior Common Room is in the main building and is open from 8 am to 10:30 pm each weekday and 9 am to 10:30 pm on weekends.
• The Evans Studio Theatre is in the Jubilee Building. You can book it through the ResiLife Student Community Officer or Ann Tan. 
• The Snooker Room is currently not available for use.

Libraries and study rooms

• The Lowenberg Library is in the main building and is open from 8 am to 10:30 pm weekdays and 9 am to 10:30 pm weekends.
• The Pennington study room (also a PC room) and Marsh study room are located in the Jubilee Building and is open from 8:30 am to 10:30 pm weekdays and 9 am to 10:30 pm on weekends.
• The PC Room is in the main building and is open from 8 am to 10:30 pm weekdays and 9 am to 10:30 pm weekends.

Music facilities

The music practice room is in the main building and is open 8 am to 10:30 pm on weekdays and from 9 am to 10:30 pm on weekends.

Fitness facilities

The Berkeley Suite is in the Jubilee Building and is open from 8 am to 10:30 pm on weekdays and 9 am to 10:30 am on the weekends. To access the fitness suite, you need to complete a gym induction with the Centre for Sports, Exercise and Health and then contact the North Residential Village Student Support Centre to register.

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The Student Accommodation Code