Web accessibility


The University of Bristol acknowledges that its website is its prime form of communication and source of information for its complex and diverse range of stakeholders, which includes: prospective UK and international students; the research community; parents and carers; current students and staff; alumni and friends; business and industry; the media etc.

The University wishes to be as inclusive as possible and not discriminate against anyone on the ground of disability.

In addition, not discriminating against disabled people is a legal requirement under the Equality Act 2010, and Section 3 of the QAA UK Quality Code for Higher Education specifically covers what is expected of HE institution in their dealings with disabled students.

Policy statement

The University of Bristol is committed to making all its web-based information and services as accessible as possible to all people, including those with disabilities and regardless of their access requirements. The University recognises the World Wide Web Consortium (W3C) WAI’s Web Content Accessibility Guidelines 2.1 as the standard against which accessibility should be assessed, and requires that:

  • all new web content and services created in-house conform to at least Conformance Level AA of the W3C guidelines,
  • web content and services provided by third-party developers conform to at least Conformance Level AA of the W3C guidelines,
  • vendors supplying software used to develop web-based services for the University provide information on conformance to the W3C web accessibility guidelines,
  • existing web content and services be gradually brought into line, as they are periodically updated.

We will continuously review this policy in the light of any future changes to the W3C's accessibility guidelines.


To facilitate the implementation of the web accessibility guidelines, the University provides web page templates for faculties, schools, centres and services. These templates conform to the W3C WCAG 2.1 Level AA standard and are deployed through the University’s web Content Management System (CMS).

In addition, accessibility has been incorporated into the University’s programme of web training courses and web standards and best practice guidance for content publishers.

Guidelines and support

For users of the University website and web services

If you have difficulty accessing a service or information on any page on the University of Bristol website, please contact the page or service owner using the 'Feedback' link at the bottom of the page in question, or contact web-editor@bristol.ac.uk explaining your requirements. Wherever possible, we will endeavour to provide assistance and support.

You may also find that making changes to your operating system or browser settings resolves your access difficulties. The BBC’s My web my way provides advice and help on making the most of the accessibility features and assistive technologies available for your computer.

For University web publishers and developers

It is the responsibility of each University faculty, school, centre and service to ensure that its website complies with this policy. All web publishers should attend the Writing effective and accessible web content course and familiarise themselves with the guidelines for creating effective and accessible web content.

Any third party contracted to develop a website or supply a system for the University is required to comply with this policy. Please note: if you are considering using an external web design agency, you should first contact the Digital Communications team via web-editor@bristol.ac.uk.

Further help

If you have any enquiries regarding web accessibility at the University, please contact web-editor@bristol.ac.uk.

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