Support Services

The University's success as an academic institution depends in part on the quality of a wide range of professional, administrative and other back-up functions, from finance and accommodation to grounds maintenance and IT. The mission of the University's Support Services is to support, enable and promote world-class learning, discovery and enterprise and so make a vital contribution to the success and well-being of the University and all its members.

The Support Services are headed by the Registrar and Chief Operating Officer, whose key roles are:

working with the Vice-Chancellor, the Deputy Vice-Chancellor and the two Pro Vice-Chancellors to formulate the University's overall aims and objectives;
contributing at the highest level to the strategic management of the University's affairs;
leading major projects of strategic importance;
overall direction and co-ordination of Support Services.

An organisation chart (PDF, 72 kB) showing the Support Service structure is available. Further information about support services is on our FAQ page.

The Directors of the nine divisions of Support Services summarised below, report directly to the Registrar and Chief Operating Officer:

Campaigns and Alumni Relations Office

Fundraising/Campaign Strategy and Policy
Major Gifts
Legacies
Annual Fund
Alumni Relations and Friend-making
Administration including Alumni and Gift Records

website: www.bristol.ac.uk/alumni/

Communications and Marketing

Corporate Communications
Brand and Reputation
Media Relations
Web and New Media Development
Corporate Publications
Public Engagement Policy, Support and Events
Public Events, Degree Congregations and other Ceremonial Occasions
Internal Communications
Senate House Reception and Post Room

website: www.bristol.ac.uk/cms/

Estates Office

Capital Projects
Procurement
Sustainability
Space and Asset Management:
- Learning Facilities Management
- Asset Management
Estates Operations:
- Maintenance Services
- External Estates
- Capital Maintenance/Infrastructure
- Print Services
- Security Services
- Site Services

website: www.bristol.ac.uk/estates

Human Resources

Employment and Personnel Advice and Policies
Recruitment and Selection Support
Reward Strategy and Policies
Administration including Personnel Records
Employee Relations
Staff Development and Training
Staff Counselling
Health and Safety
Equality and Diversity

website: www.bristol.ac.uk/hr/

IT Services

Information Systems and Computing
Institute for Learning and Research Technology (ILRT)
Information Processes and Systems Programme

website: www.bristol.ac.uk/it-services

Research and Enterprise Development

Research Strategy, Governance and Policy
Research Grants and Contracts Support
EU Bids
Collaborative Research Support
Worldwide Universities Network
Business Development
Intellectual Property Management
Enterprise Strategy and Policy
Regional Liaison

website: www.bristol.ac.uk/research/

Strategic Planning and Projects

Strategic Planning
Management Information
Governance (including Court, Council, Senate and UPARC)
Programmes and Projects including the systems programme and Support Process Review
Crisis Management

website: www.bristol.ac.uk/planning/

Student Recruitment, Access and Admissions

International Office
Postgraduate Admissions
Student Recruitment, Access and Admissions Office
Undergraduate Admissions
Widening Participation and Undergraduate Recruitment Office

website: www.bristol.ac.uk/sraa

University Secretary's Office

Insurance
Staff and Student Appeals and Complaints
Governance
Legal

website: www.bristol.ac.uk/secretary/

The Deputy Registrar (Academic Services) has overall responsibility for the following five divisions of Support Services, each of which has its own Director: