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Unit information: Operations Management in 2020/21

Unit name Operations Management
Unit code MGRCM2017
Credit points 15
Level of study M/7
Teaching block(s) Teaching Block 2 (weeks 13 - 24)
Unit director Mr. Tanveer
Open unit status Not open




School/department School of Management
Faculty Faculty of Social Sciences and Law


The unit aims to provide students with knowledge and understanding of: the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to financial services; the problems and issues confronting operations managers, and introduces conceptual models, and analytical techniques that are broadly applicable in confronting such problems; the latest and most important issues facing OM managers such as ERP, Supply Chain Management, E-Commerce and Process Analysis; tools and techniques to effectively manage operations.


The aim on this course is to introduce the subject and develop an awareness of the principal operational issues that arise in all organisations, and to show how effective management of operations makes a major contribution to the success of the organisation. This involves developing a critical understanding of operational process in both service and manufacturing organizations and a good understanding of how these are underpinned by OR and OM theory.

Intended learning outcomes

On completion of this module students should be able to:

  • demonstrate a critical appreciation of the nature and practice of OM;
  • identify the key issues and concerns of OM as well as considering the challenges presented by new and upcoming developments;
  • apply various analytical techniques for the solution of OM problems;
  • demonstrate an awareness of the contribution of OM to determining and achieving corporate/business strategy;

Develop transferable skills as a result of practical exercises and team activities.

Teaching details

Teaching will be delivered through a combination of synchronous and asynchronous sessions including lectures, tutorials, drop-in sessions, discussion boards and other online learning opportunities.

Assessment Details

MCQ: 20% (in week 5) and coursework Report 80% 2000-2500 WORDS (End of TB)

Reading and References

  • Slack, N., Brandon-Jones, A. and Johnston, R. (2013) Operations Management, 7th Ed., Prentice-Hall.
  • Chase, R. Aquilano, N. and Jacobs, R. (2000) Production and Operations Management. Irwin-McGraw Hill, New York
  • Hill, T. (2004) Operations Management: text and cases, 2nd Ed., Palgrave Macmillan.
  • Johnston, R. and Clark, G. (2001) Service Operations Management, Prentice Hall.
  • Russell, R. and Taylor, B. (2002) Operations Management, Focussing on Competitiveness, Prentice Hall.